Useful Links and Phone Numbers

WHAT SHOULD YOU DO IN AN EMERGENCY SITUATION?

Emergency-CallThe number for all emergency services in Malta (ambulance, fire and police) is 112.

Once you are through to an operator, state your telephone number immediately in case the team needs to call you back, then state the address and location where help is needed, as well as the nature of the incident, the number of people involved and any known hazards.

Give directions and, if possible, send someone to meet the Emergency Services to guide them. Keep the operator updated, and always inform them if you no longer need their help. Don’t hang up until you are told to.

Never make ‘bogus’ or ‘prank’ calls to the Emergency Services – they are there to save lives and fake calls only waste their time.


HOW TO HANDLE AN EMERGENCY OVERSEAS

If you fall victim to a serious crisis while you are overseas, and once you are sure that your life and the lives of those who are travelling with you are no longer in danger, you are advised to contact your relatives or friends to put their minds at rest. It is also recommended that you contact the nearest Maltese embassy, consulate or the Foreign Affairs Ministry to inform them you are safe.


USEFUL NUMBERS

112 — All Emergency Services
2122 4001 – 7 — Malta Police Force
2393 0000 — Civil Protection Department
2249 4000 — Armed Forces of Malta
2132 0202 — Local Wardens
2545 0000 — Hospital (Malta)
2156 1600 — Hospital (Gozo)
2124 4371 — Emergency Rescue by Helicopter
2123 8797 — Emergency Rescue by Patrol Boat
5004 3888 — Emergency Vet Services
153 — Government Information Services
1182 — Directory Enquires



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Acquisition of Immovable Property

This site contains information about the Income Tax System in Malta.

The  Inland Revenue is responsible to the government for the administration of the Income Tax and Capital Transfer Duty Acts and the enforcement of social security contributions under the direction of the Ministry for Finance


Appoġġ 

Aġenzija Appoġġ as the National Agency for children, families and the community, safeguards and promotes the well-being of these persons through the development and provision of psycho-social welfare services.


Aġenzija Sapport  www.sapport.gov.mt

Aġenzija Sapport is committed to enhance the quality of life of persons with disability through innovative personalised support, expertise, and advocacy.


Broadcasting Authority 

Established in 1961, the Broadcasting Authority monitors and regulates all Radio and Television broadcasts originating from the Maltese Islands.  It is an independent statutory body consisting of a Chairman and four other members appointed by the President of Malta acting in accordance with the advice of the Prime Minister given after consultation with the Leader of the Opposition.

The Broadcasting Authority supervises all local broadcasting stations and ensures their compliance with legal and licence obligations as well as the preservation of due impartiality; in respect of matters of political or industrial controversy or relating to current public policy; while fairly apportioning broadcasting facilities and time between persons who belong to different political parties.  The Broadcasting Authority ensures that local broadcasting services consist of public, private and community broadcasts that offer varied and comprehensive programming to cater for all interests and tastes.

The Broadcasting Authority’s aim is to help the Maltese public better understand how its values and diversities shape our unique personality by regulating local broadcasting services in open flexible ways fostering creativity and better programming.


Business First

BusinessFirst.com.mt is Malta’s Government website for the Point of Single Contact for businesses. The information and tools on this website are designed specifically for business start-ups, as well as established businesses, and the people who advise and support them.

BusinessFirst.com.mt provides free access to information required for the day to day running of your business. It acts as a gateway to government business information and services.

Here you can find practical information and useful links to help business people plan, start, manage, grow or close down their business, and deal with day-to-day challenges; including information on Government rules and regulations, together with compliance requirements affecting businesses in Malta.


Center for Development Research and Training 

The Centre for Development Research and Training (CDRT) is intended to fill a long-standing void in Public Administration by linking the training and development function on one side and policy research on the other.


Commerce Department

Mission Statement

 “To assist business and facilitate trade whilst providing the necessary infrastructure to encourage the securing, utilisation and respect of intellectual property rights”.

Initiatives aimed at fulfilling this mission are undertaken through the concerted efforts of its three directorates namely the Industrial Property Registrations Directorate, the Trade Services Directorate and the Small Businesses and Crafts Directorate assisted ably by its Support Services arm.​


Commissioner for Children

The Office of the Commissioner for Children was set up in terms of the Commissioner for Children Act of 2003, to promote the welfare of children and the compliance with the UN Convention on the rights of the child, as ratified by Malta on the 26th of January 1990, and such other international treaties, conventions or agreements relating to children as are or may be ratified or otherwise acceded to by Malta.

The use of the term ‘Commissioner’ implies that there is a specific person who is working for children, and who is safeguarding their best interests. Rather than simply acting on adult assumptions regarding the needs of children, the Commissioner must promote children’s rights by being informed directly of the experience of children themselves.

The establishment of this entity was a significant step in the recognition of the rights of the child on a national level, and focuses on the protection of children, the promotion of children’s rights, the provision of necessary services for children, and the participation of children. The office acts as a focal point which monitors the current social and cultural situation in relation to children in the Maltese Islands, such that it can contribute substantially in the co-ordination that needs to take place across all sectors in order to have family-friendly policies that are also child oriented.


Controlled Vehicular Access

The Controlled Vehicular Access (CVA) system in Valletta, which was launched on the 1st of May 2007 forms an integral part of the Maltese Government’s commitment to increase accessibility in our Capital City. The requirement stems from a wide consensus ranging from residents to non residents, and from business owners based in Valletta to their potential customers, that the City is a highly traffic congested zone – a fact that has negative repercussions to the public in general, to the environment, and to business activity.

Controlled Vehicular Access is a tried and tested system that is in operation in a number of major cities across Europe as well as in other parts of the world.


Creative Malta

National Strategy for the Cultural and Creative Industries

  • Strengthen, clarify and consolidate the remits of the Malta Council for Culture and the Arts, the Malta Film Commission, the Malta Crafts Council and the National Book Council by responding to the needs of the industry and capitalizing on the new global developments of the creative economy.
  • Consolidate the educational framework and invest in creativity-oriented educational institutions and initiatives that can provide excellence in the formative needs of educators and students who pursue training leading to creative careers, while ensuring that a framework for professional recognition, accreditation and networking is sustained to cater for the professional development of the sectors.
  • Ensure that creative individuals and enterprises are assisted to find their route to market through investment programs, fiscal measures, and minimal bureaucracy, whilst promoting a sustainable entrepreneurial culture through professionalization, inter-industry synergies and clustering.
  • Position Malta as an attractive, contemporary and stimulating creative hub within the Mediterranean region, with strong emphasis on exchange and access to international markets.

Curriculum Management and eLearning Department

The Department of Curriculum Management strives to ensure that learners get their entitlement to Quality Education.


Customer Care Online System

An online system through which you can communicate with Central Government, Local Councils and Public Entities. You, as a citizen, can tell us about your needs and expectations. This would give us the chance to deliver Public Services the way you want them.

From the comfort of your home, you can give us your suggestions, request for information or highlight where we might have gone wrong. Since this website offers a single point of access to a number of Government Departments and Local Councils, you don’t need to worry about where to send your request. Using your personal details or e-ID, just log on, enter the necessary details, and send.


Customs

The Customs Department collects and processes the data necessary for the execution of its functions as required by national and EU law. All data is processed in accordance with the Data Protection Act 2001. In the course of their duties our employees may access data you give us; personal data may also be disclosed to third parties, including Government Departments, national authorities and agencies, as authorised by law.


Data Protection Services

 Office of the Information and Data Protection Commissioner


Department for Local Government

The Department for Local Government (DLG) is responsible for Local Councils. It ensures that Local Councils have the legislative authority to respond to local needs and offers management and administrative support along with statutory funding to all Local Councils. It also acts as a stimulant to the devolution and decentralization processes.


Department of Information

The Department of Information aims to provide the public with up-to-date, comprehensive and meaningful information on Government policies, services and activities as well as on matters of public interest.


Driving Licence Permit & Driving Licence Renewal – www.licenzji-tas-sewqan.gov.mt

The Malta Transport Authority is offering a secure and easy way for licence holders to renew their driving licence online without having to go to the Licensing and Testing Directorate in Floriana. The website also caters for International Driving Permits to be processed online.

Drivers opting to renew their driving licence online need to be in possession of a renewal form that is dispatched by mail by the Driver Licensing Unit within the Malta Transport Authority. The renewal form is sent automatically to driving licence holders two months before the expiration of the driving licence.


E-Forms – www.forms.mygov.mt

List of online forms available for download


E-Trust (Malta Communications Authority) – www.etrust.gov.mt

Are you one of many who is selling goods and/or services online? Yes? Then you need to stand-out of the crowd… Read more to find out how the eShop trust-mark can benefit your business.


Employment and Training Corporation – www.etc.gov.mt

Enhancing employability by recommending policies and implementing initiatives aimed at empowering, assisting and training jobseekers to facilitate their entry or re-entry into the active employment market, promoting workforce development through skills and competency development, and by assisting employers in their recruitment and training needs.


Energy Calculator – energycalculator.enemalta.com.mt

Calculate consumption on Lighting and Kitchen appliances


Energy Performance Certificate Service –  www.epc.gov.mt

On this site you can find information on Energy Performance Certification in Malta and learn about the different types of assessors and inspectors as well as the types of certification. You may also access the latest news about Energy Performance Certificates, forthcoming courses and related legislation.

From this website you can also download the latest Software, news related to the Courses for Assessors, Inspectors and Trainers as well as the latest list of registered assessors and inspectors


Equality in Local Communitieswww.equalityincommunity.gov.mt

The Commission works to ensure that Maltese society is a society free from any form of discrimination based on: (i) sex/gender and family responsibilities, sexual orientation, age, religion or belief, racial or ethnic origin, and gender identity in employment; banks   and financial institutions, as well as education; and  (ii) racial / ethnic origin and gender in the provision of goods and services and their supply.


European Consumer Centre – www.eccnetmalta.gov.mt

The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Network (ECC-Net) with offices throughout all European Union Member States. The aim of the ECC-Net is to help with questions consumers may have concerning their activities in the European market. The objective is to make consumers feel as confident shopping throughout the EU as they do in their country of residence.

ECC Malta informs, advises and assists consumers from EU countries in connection with cross border trade within the EU. An important objective of the Centre is that of providing information and advice to consumers on their rights and obligations in connection with cross-border trade. Consumers can turn to the ECC in order to file a complaint on a product purchased or a disappointing services received from a business based in another EU Member State.

The ultimate aim of the ECC is to help consumers reach an amicable solution with the trader. Alternatively, when an amicable solution is not possible, the ECC will guide the consumer, through the appropriate tools and mechanisms, to find an out of court settlement to their complaint. Thus another important objective of ECC Malta is to promote and encourage the development of Alternative Dispute Resolution (ADR) schemes.


European Job Search Service –  www.eures.com.mt

EURES is the European job mobility portal, which makes it easier to find information on jobs and learning opportunities in other European Countries.

EURES (EURopean Employment Services) brings together the European Commission and the public employment services of the countries belonging to the European Economic Area and Switzerland, along with other regional and national bodies concerned with employment issues, such as trade unions, employers’ organisations, as well as local and regional authorities.


Evening Courses – www.eveningcourses.gov.mt

The objectives of the Directorate for Lifelong Learning are to:

  • design a national strategy in lifelong learning;
  • bring about coordination in this sector by making optimal use of the diverse lifelong learning opportunities;
  • lift the barriers for participation in adult learning so that the overall participation is increased;
  • adopt the Action Plan on Adult Education as set out by the European Commission;
  • address the imbalances in participation in order to achieve a more equitable state of affairs;
  • to nurture creativity and promote the visual and performing arts;
  • provide undergraduate and postgraduate scholarships to create more opportunities for further specialisation at higher levels of education, therefore increasing the availability and employment of high-level graduates in the priority sectors of the knowledge-based economy in Malta.

Exams – www.exams.gov.mt

The Examinations Department responds to many customers particularly school-leavers, mature students, educators, education administrators, Examining Bodies and the general public.


FinanceMalta –  www.financemalta.org

FinanceMalta is the public-private initiative set up to promote Malta’s International Financial Centre.

FinanceMalta came on the scene at a critical time, just as Malta entered the Eurozone. The financial services sector is now a major force in the country’s economy. Malta has some significant strengths to offer the industry such as a well-trained, motivated workforce; a low-cost environment; and an advantageous tax regime backed up by more than 60 double taxation agreements. To these, FinanceMalta can add a world-class information and communications technology infrastructure, English as an official language, an enviable climate and its strategic location.


Fishing and Farming Regulation and Control – www.vafd.gov.mt

The Division is responsible for regulation, surveillance and control of fisheries and veterinary matters.  Its main scope is to guarantee the wholesomeness of food of animal origin, the state of health and welfare of our animals and the regulation of fisheries and aquaculture to ensure sustainability.


Gozo Channel – www.gozochannel.com

Gozo Channel was formed in 1979, to maintain, develop, and operate a sea transport service to and from Malta, Gozo and elsewhere which, by the carriage of passengers, freight and mail, will serve the national economy and interest of the Maltese Islands.


Health, Elderly and Community Care Services –  www.ehealth.gov.mt

The mission is to protect and promote the health of the people of the Islands of Malta. We are working to protect individuals and communities against the spread of disease, injuries, and environmental hazards while promoting and encouraging healthy behaviors and enforcing the laws and regulations pertaining to public health. The Health Division is dedicated to assuring the accessibility, quality and sustainability of the public health services and resources.


Heritage Malta – heritagemalta.org

The mission of Heritage Malta is to ensure that those elements of cultural heritage entrusted to it are protected and made accessible to the public. The agency also operates a conservation division for the training of conservators and conservation scientists.

Heritage Malta is the national agency for museums, conservation practice and cultural heritage. Created by the Cultural Heritage Act which was enacted in 2002, the national agency replaced the former Museums Department.


Housing Authority –  www.housingauthority.com.mt

The Housing Authority has been developing, promoting and financing the development of housing estates and other residential and commercial accommodation, in efforts to promote home ownership as well as improve the housing conditions in Malta. The Authority intends to take a holistic approach through the provision of various schemes and initiatives targeting those who are most in need of its assistance. It has committed itself to improving the quality of life, whilst pursuing a better future for Maltese communities.


Industrial Relationswww.industrialrelations.gov.mt

To protect the interests of parties in employment contracts while actively promoting a healthy employment relationship in a spirit of social partnership, and to contribute towards stable industrial relations.

The Department deals with various aspects of the Industrial and Employment Relations field. The main activities of the department are:

 Conditions of Employment  • Provision of information relating to the conditions of employment in various sectors of the Maltese economy  • Regulating employment contracts in an equitable manner so as to ensure that rights and obligations pertaining to each party in the contact are observed  • Taking necessary steps to assist the parties involved in employment relationship whose employment relationship has been terminated.  • To foster and promote good practices in line with existing employment legislation.

 Industrial Relations  • Facilitate a healthy relationship between employers associations and trade unions.  • Providing machinery for the voluntary settlement of trade disputes and promoting such settlement.

 International Relations  • To co-ordinate closely primarily with the European Union and other International Labour Organisations as well as with government bodies which are involved in the employment and industrial relations field.  • To maintain contacts at the technical level with international bodies including the I.L.O in regard to international obligations ratified by Malta in the field of labour.


Law of Malta – www.justiceservices.gov.mt/LOM.aspx?pageid=24

The LAWS OF MALTA website is one of the services offered by the Ministry for Justice, Culture and Local Government. This service brings together a collection of all the Laws of Malta, including the Constitution, the Statute Law Revision Act, 1980 and subsidiary legislation.


Local Councilswww.lc.gov.mt

Info of the Maltese Local Councils


Local Enforcement System (LES) – www.les.gov.mt

Local Enforcement is a concept that enables the Central Government to delegate the power of enforcement of selected depenalised offences to the Regional Committees (since 1st September, 2011). Local Enforcement is designed to ensure that the law-abiding citizen is protected from abuse and non-compliance with laws and regulations (including bye laws) and in the process instill a sense of community discipline. Primarily this attempts to educate and make the public aware of the harm and inconveniences that infringements cause to others. Secondly, where education fails, this concept provides enforcement machinery which penalizes these offenders.


Malta Communications Authority – www.mca.org.mt

The Malta Communications Authority was set up to regulate communications services, which include, fixed and mobile telephony, Internet and TV distribution services. It also regulates the postal sector and eCommerce services and Malta’s radio spectrum resources.  This year, the Authority’s mandate has been further extended to include responsibility for developing Malta’s ICT potential through innovation.  We also implement initiatives aimed at ensuring that every business and individual has the competences to beneficially use ICT and engage in online activities. On the consumer front, we implement programmes to ensure that consumers are well informed about their rights and about the various offers available to them.


Malta Competition and Consumer Affairs Authority  – http://www.mccaa.org.mt

The Malta Competition and Consumer Affairs Authority (MCCAA) was established on 23 May 2011 with the coming into force of Chapter 510.

The law provides for the establishment of an Authority to promote, maintain and encourage competition, to safeguard the interests of consumers and enhance their welfare, to promote sound business practices, to adopt and co-ordinate standards in relation to products or services, to regulate such activities and to provide for such matters ancillary or incidental thereto or connected therewith, to provide for the establishment, jurisdiction and procedure of an appeals tribunal, and to make amendments to other laws.


Malta Crafts Council –  www.mcc.gov.mt

The Malta Crafts Portal provides the visitor with an opportunity to get to know about Crafts persons based in Malta and Gozo and also view a selection of their works. At the same time visitors are being informed about activities related to Maltese Crafts. The portal also offers crafts persons the opportunity to promote their products via the interactive directory.

The Portal is owned by the Commerce Department within the Ministry for the Economy, Investment and Small Business.


Malta Culture –  www.maltaenterprise.com

The Malta Council for Culture & the Arts (MCCA) champions, develops and funds cultural events, activities and art forms – from theatre to dance, and from music, art and literature to photography and digital arts. We help individuals, groups and organisations further their creativity and excel, and share their work with a wider public.


Malta Enterprise –  www.maltaenterprise.com

Malta Enterprise (ME) is the national development agency responsible for promoting and facilitating international investment in the Maltese Islands by offering investors excellent business opportunities and tailored services. The Malta Enterprise network operates in various countries around the globe, with offices or representation in embassies and consulates in North Africa, the Middle East, Asia, the United States and Australia. The Corporation also coordinates initiatives to promote the Islands’ economic growth attractiveness.

Moreover Malta Enterprise is also responsible for the growth and development of Maltese enterprises both locally and beyond our shores. We work hand in hand with our businesses to help them set up, expand, innovate and access global markets; thus sustaining economic growth and retaining and increasing employment.

Together with Malta Industrial Parks Ltd, the Corporation is responsible for the administration and maintenance of various industrial estates and the factories located within.

Malta Enterprise strives to become a Model Agency and to continually improve on the services it offers. Malta Enterprise, work closely with the Better Regulation Unit, to ensure that Better Regulation principles and procedures are applied consistently throughout the Agency.


Malta Environment and Planning Authority –  www.mepa.org.mt

The Malta Environment and Planning Authority (MEPA) is the national agency responsible for land use planning and environmental regulation in Malta. Established under the mandate of the Environment Protection Act (2001) and the Development Planning Act (1992) of the Laws of Malta, MEPA is also responsible for the implementation of around 200 Directives, Decisions and Regulations under the EU Environmental Acquis.

In addition, MEPA acts as the national focal point under a number of international environmental conventions and multilateral agreements, including the Aarhus Convention on access to information, public participation in decision-making and access to justice in environmental matters. The Authority employs over 420 personnel from a wide range of backgrounds to help solve and shape our country’s environmental and land-use issues.


Malta Financial Services Authority – www.mfsa.com.mt

The Malta Financial Services Authority (MFSA) is the single regulator for financial services in Malta. It was established by law on 23 July 2002 taking over supervisory functions previously carried out by the Central Bank of Malta, the Malta Stock Exchange and the Malta Financial Services Centre. The Authority is a fully autonomous public institution and reports to Parliament on an annual basis.

The financial services sector incorporates all financial activity including that of credit institutions, financial and electronic money institutions, securities and investment services companies, regulated markets, insurance companies, pension schemes and trustees. The MFSA also manages the Registry of Companies and has also been appointed as the Listing Authority.

The organisational structure of the MFSA ensures that the regulatory and operational functions of the Authority are exercised within strict legal demarcations. The Board of Governors, presided by the Chairman, sets out policy and general direction and is assisted by the Legal and International Affairs Unit. The Director of this Unit is also the Secretary to the Board of Governors. The Supervisory Council, headed by the Director General, is exclusively responsible for licencing, supervision and regulation and is composed of the Directors responsible for Authorisation, Banking Supervision, Securities and Markets Supervision, Insurance and Pensions Supervision, and Regulatory Development. Operations are the responsibility of the Board of Management and Resources composed of the Directors responsible for Communications, Human Resource Development, Information Technology and Administration chaired by the Chief Operations Officer. Co-ordination between these three organs is ensured at Co-ordination Committee level.


Malta Information Technology Agency – www.mita.gov.mt

The Malta Information Technology Agency (MITA) is the central driver of Government’s Information and Communications Technology (ICT) policy, programmes and initiatives in Malta.

MITA’s role is to deliver and implement the assigned programmes as set out in the Digital Malta National ICT Strategy 2014 – 2020, and as directed by the Parliamentary Secretary for Competitiveness and Economic Growth from time to time.  MITA manages the implementation of IT programmes in Government to enhance public service delivery and provides the infrastructure needed to execute ICT services to Government. MITA is also responsible to propagate further use of ICT in society and economy and to promote and deliver programmes to enhance ICT education and the use of ICT as a learning tool.


Malta Statistics Authority – www.msa.gov.mt

The Malta Statistics Authority (MSA) was established by Act XXIV of 2000, which came into force on 1 March 2001. The Authority exercises a regulatory function regarding resources relating to the collection, compilation and publishing of official statistics, and to make provision with respect to matters ancillary thereto or connected therewith.

Its functions are defined in section 7 of the said Act as follows:

a)

To examine and submit, for the approval of the Minister, the business plan and financial estimates drawn up by the Director General for the administration of the National Statistics Office;

b)

To regulate and to generally supervise the production of official statistics in accordance with international requirements and standards;

c)

To discuss and advise on statistical matters, including methodologies, relating to the collection, compilation and dissemination of statistics;

d)

To establish priorities in responding to the demand for official statistics;

e)

To liaise between the Office and other public bodies concerning the supply of data and the coordination of activities with statistical implications;

f)

To publish the business plan after its approval by the Minister of Finance;

g)

To disseminate the knowledge of official statistics;

h)

To consider and comment on, where necessary, the yearly report submitted by the Director General on the work of the National Statistics Office as required by article 9(5)(g).


Management and Personnel Office – www.mpo.gov.mt

Mission Statement

‘To formulate, develop and promote in close collaboration with line Ministries and Departments, progressive human resource policies, strategies and management systems in support of the business of Government and to assist and support line Ministries/ Departments to achieve Government plans and programmes and to render an efficient service to the public.’


MCAST –  www.mcast.edu.mt

Established in 2001, the Malta College of Arts, Science and Technology (MCAST) is the country’s leading vocational education and training institution. Through our ten institutes in Malta and the Gozo Centre, we offer 170 full-time and over 300 part-time vocational courses ranging from certificates to degrees (MQF Level 1 to Level 6). Our students are prepared for careers in different sectors of the economy or for higher education.

MCAST collaborates closely with local industries to ensure that the knowledge, skills and competencies within our curricula are appropriate and relevant to a dynamic and forward-looking economy. This relationship stimulates the College’s success – our programmes are flexible, relevant and responsive to the aspirations of our students and the needs of industries, which are constantly evolving to meet the challenges of a changing global economy.


Medicines Authority – www.medicinesauthority.gov.mt

The Mission of the Medicines Authority is to protect and enhance public health through the regulation of medicinal products and pharmaceutical activities.


My Money Box –  mymoneybox.mfsa.com.mt

mymoneybox is the consumer website of the Malta Financial Services Authority (MFSA).

The MFSA is the regulatory authority for all financial services in Malta.

It is also responsible for educating consumers about financial services and to investigate complaints from consumers against financial entities.


MyAlerts – www.mygov.mt/alerts

As part of the e-Government strategy to enhance citizen communication with the Government, this website  provides timely notifications and alerts to citizens on their services of interest througħ multiple delivery channels.

myAlerts provides citizens with a one-stop shop to all notifications by email and SMS provided by e-Government services, allowing citizens to be notified on various Governmental services instantly. These services will be updated continuously providing citizens with the latest information on Governmental notifications. myAlerts will also provide citizens with news regarding on-going and new e-Government initiatives.

With the substantial increase in e-Government services in the past years (now approximately 70 e-services), we are also including User Satisfaction Surveys to analyse citizens perception on general and specific e-Government Services. This will allow us to enhance, renew and create new e-Government services to facilitate the interaction of citizens with the Government.


myBills – www.bills.mygov.mt

Easy To Use

Offers an easy, fast and efficient way to access, manage and process bills from Government or its entities.

Convenient

Forget queuing to pay! With myBills you may view bills and make payments whenever you want, 24 hours a day.

Informative

Receive email and/or SMS notifications when a new bill is posted to your account or a payment is due.

myGov –  www.mygov.mt

The mygov.mt portal aims to improve further the quality of life of the citizens through the wider use of first-class, accessible and secure e-Government services.

myGov to improve the performance of our public services provided to citizens and businesses. We want to enhance our democracy, increasing citizen participation in government decision-making. We want to streamline public services to make an efficient and effective contribution to local competitively and economic growth.

The mygov.mt is a means to reach these objectives. Citizens and businesses alike will be able to access all of Government’s Internet services in a secure and integrated way.

MyGov.mt is the one place from where all public services can be obtained. The public should not need to understand the intricacies of the various responsibilities of the many departments and agencies of the Government. The public should be able to approach one Internet window from where it is provided: a seamless end-to-end service whether that service involves one or several departments and agencies. MyGov.mt is that window.


myHealth – www.myhealth.gov.mt

myHealth: the Government of Malta’s portal for online access to health rec

To access myHealth, you need a national e-ID password.  This is issued by the national e-ID office, which is located at Gattard House, Blata l-Bajda.  This office issues both national e-ID cards and national e-ID passwords.


National Archives –  www.nationalarchives.gov.mt

The National Archives has one of the largest archival collections in Malta, spanning from the 1530s up to the current day. It is currently working on the appraisal and cataloguing of an extensive backlog of records of post-Independence Malta. It is also preparing itself to face the challenge of managing electronic records.


National Commission for Higher Education – www.nche.gov.mt

The National Commission for Further and Higher Education (NCFHE) was officially launched on the 14th September, 2012 and is legislated by the revised Education Act which came into force on the 1st August 2012. Its mission statement is:

 “to foster the development and achievement of excellence in further and higher education in Malta through research, effective licensing, accreditation, quality assurance and recognition of qualifications established under the Malta Qualifications Framework.”

NCFHE acts as a broker between the government and relevant higher education institutions and has successfully established a structured dialogue, through a series of regular consultations with all stakeholders to take on suggestions, recommendations and address concerns for the sector. These would serve as input towards the development of national strategies. NCFHE also oversees the implementation of the national Qualifications Framework, quality assurance and qualifications recognition as part of the Bologna and Copenhagen Processes. It also acts as the National Coordination Point for the European Qualifications Framework, ReferNet and forms part of the ENIC-NARIC Network.

Further Education means all non-compulsory formal, nonformal and informal learning which serves to obtain a national qualification classified up to and including level 4 of the Malta Qualifications Framework, or a foreign qualification at a comparable level. On the other hand, Higher Education means all non-compulsory formal, nonformal and informal learning or research which serves to obtain a national qualification classified at level 5 of the Malta Qualifications Framework or higher, or a foreign qualification at a comparable level (Chapter 327, Education Act). Thus NCFHE focuses on licensing, accreditation and quality assurance of further and higher education; validation of informal and non-formal learning, research and policy recommendation as well as offers the services of the Qualifications Recognition Centre in the field of further and higher education. Moreover, in July 2014, NCFHE was accepted as affiliate member by ENQA, the European Association for Quality Assurance in Higher Education.


Qualifications Recognition Information Centre – www.kunsilltalmalti.gov.mt

NCFHE is the competent authority to recognise qualifications against the Malta Qualifications Framework. It deals with the recognition and comparability of both academic and vocational qualifications through the Qualifications Recognition and Information Centre (QRIC). QRIC uses the Malta Qualifications Framework (MQF) and the European Qualifications Framework for Life Long learning (EQF) to provide recognition advice on both local and international qualifications. It also assists in the recognition of Maltese qualifications abroad. QRIC is the local official centre also forms part of the ENIC-NARIC Network. QRIC serves as the national contact point to direct professionals to the relevant designated bodies for recognition.

http://www.ncfhe.org.mt/content/home-malta-qualifications-recognition-information-centre/52002817/


National Council for the Maltese Language

The national language of Malta is Maltese (Malti). Apart from being the native (majority) language, Maltese is also the official language of Malta together with English. Other popular foreign languages practised in Malta besides English are Italian, French, German and Spanish, with Italian being the most popular amongst the three. In fact, in the early 1900s, Italian was the more favoured tongue, especially by the cultured classes and Maltese aristocracy; more than the English language and even the native Maltese tongue.

Fundamentally, Maltese is a Semitic tongue, the same as Arabic, Aramaic, Hebrew, Phoenician, Carthaginian and Ethiopian. However, unlike other Semitic languages, Maltese is written in the Latin alphabet, but with the addition of special characters to accommodate certain Semitic sounds. Nowadays, however, there is much in the Maltese language today that is not Semitic, due to the immeasurable Romantic influence from our succession of (Southern) European rulers through the ages.


National Statistics Office –  www.nso.gov.mt

To produce efficiently and with minimum burden on respondents high-quality statistics that are relevant, reliable and comparable, and to disseminate them in an impartial, independent and timely manner, making them available simultaneously to all users.


Passports Services –  www.passaporti.gov.mt

The Passport Office forms part of the Passport and Civil Registration Directorate. Our aim is to provide a high standard of passport services to our customers.

This web site sets out the standards of service you can expect from us. It also explains how and where you can get more information about our services and how to lodge a complaint if you feel that we have failed to meet our standards.

The Passport Office is housed at Evans Building, Merchant Street, Valletta VLT2000, Malta

Apart from this web-site, application forms and other information is available from:

The Passport Office;
Police Stations;
Local Council Offices;
Major Travel Agencies.

Eligible applicants residing overseas can obtain the Passport Application Form A​​ from Maltese Embassies, High Commissions or Consular Offices and through the Internet.


Police Reporting System – www.pulizija.gov.mt

Emergency Service/ Report Online and other services.

www.pulizija.gov.mt


Power Suspension – Enemalta –  www.enemalta.com.mt

Established in 1977, Enemalta is the main provider of electricity generation and distribution services in the Maltese Islands.

Throughout the years, Enemalta has been instrumental in pioneering the usage of new technology to reach its corporate objectives together with offering better products and the best service to its customers. Enemalta continues to invest in all areas of its operations making best use of technological developments and is committed to continue to improve its service delivery through a pro-active approach, to meet an ever-growing and diversified demand for energy.


Public Procurement –  www.contracts.gov.mt

The Department of Contracts falls within the portfolio of the Ministry for Finance (MFIN). The principal mission of the Department is to have the necessary administrative structures in place so that public procurement is carried out on the principles of non-discrimination, transparency and equal treatment between economic operators.  The aims, objectives and responsibilities of the Department   are   set   out   in   the  Public Procurement Regulations, Subsidiary Legislation 174.04.


Public Registry Certificates – www.certifikati.gov.mt

Ċertifikati.gov.mt provides all relative information to obtain an existing Public Registry civil status certificate, including Birth, Marriage, Death and Free Status certificates. Certificates can be ordered online from the image links below.

The certifikati.gov.mt portal provides the ability for “secure” transactions to take place over the internet.

If you subscribed to use this service throughout myGov.mt before the 31st March 2009, kindly click here for instructions on how to switch to the new service.

Please note that the e-ID account is not compulsory. Anyone who doesn’t have an e-ID account can still use the application by filling manually all the details. On the other hand when logging in with your e-ID account, all relevant details are loaded automatically. For more details regarding e-ID, please visit www.mygov.mt.


Public Service Commission –  www.psc.gov.mt

The Public Service Commission, or the PSC as it is commonly known, is an independent statutory body established in terms of article 109 of the Constitution of Malta. The Constitution assigns to the Commission responsibility for staffing and discipline in the Public Service.

In addition, the Public Administration Act (enacted in 2009) assigns to the Commission the role of Merit Protection Commission in relation to public authorities, agencies and other public sector bodies outside the Public Service. However, the relevant provisions of the Act have not yet been brought into force.

It is thus envisaged that the Commission will fulfil two distinct roles. In its constitutional role as Public Service Commission, it will continue to oversee staffing and discipline in the Public Service, whereas in its capacity as Merit Protection Commission under the Public Administration Act, it will oversee staffing in Government entities outside


Recruitment Portal –  www.recruitment.gov.mt

The Directorate of Resourcing within the Public Administration HR Office assumes overall responsibility for staffing in the Public Service. The Directorate is directly responsible for recruitment and promotions of staff in the General Service Grades (clerical, executive and middle/upper management grades/positions) and for the deployment of Public Officers within Ministries and line Departments. The Department is also tasked with facilitating recruitment and redeployment of employees in the Public Sector.

The Resourcing Directorate extends support and advice to Ministries and line Departments regarding recruitment and promotion procedures and the filling of specialised departmental/professional posts and creates ad hoc positions in line with the regulations and policies of the Public Service Commission. Staff complements in ministries and departments are also monitored to ensure actual needs.

The Directorate also plays a central role in the implementation of more streamlined recruitment/promotion procedures as agreed to by the Government and the Public Service Commission.


Registry of Companies – www.registry.mfsa.com.mt

The Registry of Companies forms part of the Malta Financial Services Authority. The core responsibilities of the Registrar of Companies arise out of the Companies Act, 1995. These are:

  • Registration of new commercial partnerships
  • Registration of documents related to commercial partnerships
  • Keeping the company and partnership register
  • Collection of registration and other fees
  • Publication of notices
  • Issue of certified documentation
  • Issue of good-standing and other certificates
  • Reservation of company names
  • Imposition and collection of penalties
  •   Investigation of companies

Sedqa –  www.sedqa.gov.mt

Mission Statement

By providing quality and timely service and support, the Foundation for Social Welfare Services empowers and helps to develop individuals to become responsible, integrated and productive members of society who value life as a resource for self actualisation.


Servizz.gov –  http://www.servizz.gov.mt

An online system through which you can communicate with Central Government, Local Councils and Public Entities. You, as a citizen, can tell us about your needs and expectations. This would give us the chance to deliver Public Services the way you want them.


Social Policy Services –  www.socialpolicy.gov.mt

​Mission Statement

“To provide timely financial assistance and other benefits to eligible recipients.”


Trading Licences – www.licences.gov.mt

The e-licences website is a new service being offered by the Government as part of the e-Government initiative. Its aim is to further facilitate the service offered to licence holders.


University of Malta

The University of Malta is the highest teaching institution in Malta. It is publicly funded and is open to all those who have the requisite qualifications. Over the past few years, the University has reviewed its structures in order to be in line with the Bologna Process and the European Higher Education Area. Conscious of its public role, the University strives to create courses which are relevant and timely in response to the needs of the country. The supreme governing bodies of the University are the Council and the Senate.

There are some 11,500 students including over 750 international students from 82 different countries, following full-time or part-time degree and diploma courses, many of them run on the modular or credit system. The University regularly hosts a large number of Erasmus and other exchange students. A basic Foundation Studies Course enables international high school students who have completed their secondary or high school education overseas but who do not have the necessary entry requirements, to qualify for admission to an undergraduate degree course at the University of Malta.

The University is geared towards the infrastructural and industrial needs of the country so as to provide expertise in crucial fields. Well over 3,000 students graduate in various disciplines annually. The degree courses at the University are designed to produce highly qualified professionals, with experience of research, who will play key roles in industry, commerce and public affairs in general. There are a further 2,500 pre-tertiary students at the Junior College which is also managed by the University.


VAT Services

Website of the Maltese VAT department, where you can find various information and services.


Vehicle Licences Online

Vehicle License Renewal, VRT date, registration, information and fees etc.


Vehicle Registration

The Malta’s official online Motor Vehicle Registration website (eReg).

This online system provides all Motor Car Agents, Dealers as well as the general public the facility to:

  • Register their vehicles directly online with Transport Malta;
  • Obtain the Registration Value (RV) and the amount of Registration Tax to be paid of a used Motor Vehicle (M1), Goods Carrying Vehicle, Motorcycle, Quad Bike or ATV in accordance with the Motor Vehicle Registration and Licensing Act, CAP 368
  • Acquire and book a personalised number plate online.

Water Services Corporation

The Water Service Corporation is acutely aware of the importance of environmental protection. In both our strategy, as well as in our day-to-day operations, we opt for environment-friendly services, supplies and practices such as using recycled paper and waste sorting. All our capital projects such as the upgrading of the reverse osmosis plants and the building of three new wastewater treatment plants are designed to incorporate the latest technologies that use the least resources.

The WSC also supports initiatives that raise awareness of the need to protect our underground water resources from illegal extraction and pollution.


Youth Employment Portal

ETC Youth Employment Portal


Youth Information

Youth Information Malta is one of the new projects of the Aġenzija Żgħażagħ that falls under the Youth Empowerment section. The need to provide specific information of particular relevance to young people has been felt and also emerged during the consultation process preceding the Maltese National Youth Policy 2010-2013. The project consists of this web portal which includes general information about: Culture and Leisure; Education; Environment; Employment; Europe; Family and Relationships; Health; Housing; Law, Rights and Responsibilities; Money; Participation and Volunteering; Sport; Transport and Travel. The information was compiled specifically for young people in collaboration with government directorates, agencies and non governmental organisations. The information provided is continually updated and includes detailed contact information of various institutions, agencies and organisations together with embedded hyperlinks to access further details directly from the source. Youth Information Malta provides also a showcase of news, events and activities pertaining to the youth field and aims to be a common meeting place for young people, institutions, organisations, and youth workers.


Smart Utilities Malta –  ARMS Ltd. 

ARMS Ltd’s mission is to provide a range of specialist services to the Maltese community on behalf of its business owners and partners, within the remit of the Utility Retail and Supply Sector. ARMS Ltd strives to increase the business value of its business owners and partners by:

• Identifying and managing opportunities of revenue growth;
• Continually improving the quality and efficiency of the services it provides;
• And maximising its capital utilisation.


ARMS Ltd. – BILLS CALCULATOR – CALCULATE YOUR BILLS ONLINE

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